Track My Order

To track your order, you must first locate the tracking number that was sent to you by email or that is available in your customer account on the Univers Bébé One website. This number is usually made up of numbers and letters and is unique to each order.

Once you have your tracking number, you can enter it into the carrier's website ( such as FedEx, UPS, or the Post Office ) to get detailed information about your package's location. On average, tracking information is updated every 24 hours, although this can vary depending on the carrier.

It is also important to note that delivery time may vary depending on several factors, including the distance between the shipping point and your address, as well as weather conditions or other unforeseen circumstances. In general, standard delivery times can range from 3 to 10 business days., Or other.

If you are having trouble tracking your order or have any questions regarding its status, it is advisable to contact the merchant's customer service. Provide them with your order number and any other relevant information to help them process your request.

In short, tracking your order is a simple process that allows you to stay informed about the status of your purchase. Be sure to keep your tracking number and do not hesitate to contact customer service if you need further assistance.

It is also important to note that if you have any issues with tracking your order, you can contact customer service. The information needed for effective assistance includes your order number and tracking number . This will allow customer service to quickly locate your order and resolve any issues that may arise.

In case of a delay in delivery, it is advisable to first check the status of your order via the tracking number. If the package has been marked as "in transit" for some time, it may be useful to contact the carrier for additional information. Approximately 10% of packages may experience delays due to external factors such as adverse weather conditions or address errors.

Finally, it is recommended to keep an eye on your inbox for any updates regarding your order. Delivery notifications can also be sent via email or SMS, depending on the preferences you chose when placing your order. By following these steps, you can ensure that you are well informed throughout the delivery process.